A large corporate client wanted to offer a Holiday Club for their employees’ children during the longer holiday periods. They needed a flexible service that would help their working parents with childcare ‘pinch points’ while improving overall staff productivity, retention and loyalty for the organisation.
The company did not have sufficient space to offer an onsite solution, so we identified a suitable space within a nearby building. They contracted us to set up and run the entire operation as a fully managed service for a fixed annual management fee. The client then made the service available to its user group at a subsidised rate.
Our responsibilities including recruiting and managing the childcare team, planning the Holiday Club’s programme of activities and events, organising and monitoring bookings, managing all of the related accounts (profit & loss) and ensuring that the operation complies with the prevailing Ofsted regulations.
As this is an ongoing arrangement, we agree the service budget with the client each year and identify the fixed and variable costs. This gives the client full transparency of the entire service cost so that they can calculate the subsidy that they are prepared to underwrite.
We sent feedback surveys to service users immediately after their bookings, which allowed us to gather instant feedback.
"Totally Awesome! All the staff were kind, caring and made me feel very safe and happy. My child was not convinced at drop off but the staff clocked this and were absolutely perfect in the way they dealt with him. I cannot fault your staff, they were amazing"
Holiday Club Parent