Frequently asked questions
At your service!

Do you have an exclusion policy?

What happens if my child is unwell whilst in care?

How do you promote healthy routines?

Does my child need to be immunised to attend care?

What’s your covid exclusion policy?

Are you doing temperature checks?

Are there any requirements for mask wearing?

Do you conduct regular lateral flow testing?

What happens if my child displays symptoms while in care?

What happens if there is a confirmed case in the setting?

Can I come and visit the setting to look round?

Do you have an DE&I policy?

How do you manage additional needs?

How do you manage medication?

Do you administer non prescribed medication?

Why do your team wear different coloured uniform?

Will my child’s meals be provided?

Cheltenham Nursery

Gloucester Nursery

York Nursery

Jubilee Nursery

Do you provide milk?

Can I provide expressed breast milk?

How do you manage allergies?

How do you manage dietary requirements?

Do you provide a nut free environment?

How do you encourage good eating habits?

When would I become eligible for funding?

Do you accept funding?

How do you get paid by the local authority?

How do we apply funding?

Once in receipt of funding do I have to do anything?

Do you accept childcare vouchers?

Do you accept Tax Free Childcare?

Do you accept Universal Credit?

Do you provide workplace salary sacrifice places?

What help is available to me to pay for childcare?

How do you keep my child safe?

Do you have a safeguarding policy?

What should I do if I am running late?

What’s your fire safety policy?

What should I do if I am running late?

What happens if my child has an accident?

Do children go on outings?

What security measures do you have?

What’s your visitor policy?

Do you have a photography & social media policy?

Do you have CCTV?

Can anyone else collect my child?

How do you promote positive behaviour?

What is the proud cloud?

How do you manage unwanted behaviour?

How do you manage biting?

Are your settings registered?

What is the adult to child ratios?

Do all colleagues have background checks?

Are all colleagues qualified?

What’s your admissions policy?

What is your settling process?

Nappies…

Sun cream...

Milk for babies…

How do you work with parents?

Nursery

Creches

What do I do if I have concerns?