Case study
Wentworth Club

Setting

Creche

Service

Managed Service

Industry

Leisure

Key Contact

Louise

Operations Director

Key stats

  • Launched mid pandemic 
  • Achieved 78% occupancy within first 6 months 
  • Dwell time increased month on month since opening 

The Wentworth Club is a privately owned golf club and health resort in Virginia Water, Surrey, and has been the home of golfing champions since 1926. The club embodies the true ethos of a country club for all the family and wants to ensure that children enjoy their visits as much as their parents do.

The Club had to close its crèche during the Covid19 pandemic. When the time came to reopen it, Wentworth wanted to ensure that everyone could be confident that it was a fully compliant facility. They did their research and awarded the management contract to My Ohana, knowing that it would be in very safe hands. We took over the management of the Wentworth crèche in January 2021 and now run the service 5 days a week, 52 weeks of the year.

Our achievements

Pre-opening

  • Reviewed the existing service and suggested ways to enhance the setting
  • Ran a comprehensive recruitment drive to find an exceptional team 
  • Conducted a full induction programme for the incoming team
  • Created a child centric crèche space that is engaging and inviting
  • Worked with the Club marketing team on their pre-launch communications to members
  • Hosted open 'drop in' sessions for members to come and meet the team

 

Post launch

  • Monitored service usage and other Key Performance Indicators to provide useful data to the Wentworth team
  • Increased occupancy by 78% in the first 6 months
  • Launched the myHappymind programme which supports mental wellbeing in children  
  • Introduced an app that enables instant messaging and information sharing with parents
  • Supported the Club by accommodating a greater number of bookings during peak weeks and special events 

"Amazing team, so friendly and hands on. I have full trust in them leaving my 8-month-old and 3-year-old. They are so accommodating and the crèche is so beautiful and clean. I am always greeted with happy staff – I love it!"

Parent

"We have been using the crèche on a regular basis since it first opened and have been really pleased with the facilities and the team. They have been fantastic and welcoming to our 18-month-old, are so kind and friendly and have given him so much confidence. Thank you!"

Parent

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