Privacy Policy

My Ohana is committed to protecting and respecting your privacy

"My Ohana" is a trading name for Tinies UK Limited registered in England and Wales.

Registered number: 2841130

VAT number: 641 8477 21

Registered Office: Venture House, 2 Arlington Square, Downshire Way, Bracknell, RG12 1WA

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the General Data Protection Regulation 2016/679 (GDPR 2018), the Data Controller is: Tinies UK Ltd, Venture House, 2 Arlington Square, Downshire Way, Bracknell, RG12 1WA

Data Protection Register No. Z4837316

Information We May Collect from You

We may collect and process the following data about you:

• Information that you provide by filling in forms on our web site www.myohana.co.uk. This includes information provided when completing an enquiry form, application form, booking a holiday club, subscribing to our newsletter, downloading material or requesting further services.
• We may also collect via our website information about your computer and about your visits to and use of this website including; your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths; information that you post to our website for publication on the internet including your user name, your profile pictures and the content of your posts
• If you contact us, we may keep a record of that correspondence together with your name, email address and phone number.
• We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
• During our registration process we may need to collect personal and sensitive data in order to deliver care services. Without this data we will not be able to provide childcare.
• We only collect data to deliver services relevant to you and retain it in line with our data retention register.

What We Do With the Information We Collect

We use information held about you in the following ways:

• To ensure that content from our site is presented in the most effective manner for you and for your computer.
• To provide you with information and services that you request from us or which we feel may interest you.
• To carry out our obligations arising from any contracts entered between you and us.
• To notify you about changes to our products or services.
• To improve our products and services.

We may also use your data to provide you with information about goods and services which may be of interest to you and we may contact you about these by email, post or telephone.

We would not provide or sell your data to any third party, and we will only share your data in accordance with this Privacy Notice and in order to provide our childcare services to you.

In rare cases, a legal obligation, we may be required to pass on details to a regulatory authority for safeguarding purposes.

If you do not want us to use your data in this way, please submit your request by clicking here.

Where We Store Your Personal Data

Once we have received your information, we will use strict procedures to prevent unauthorized access.

All information you provide to us through the website and subsequent information, such as health forms, runs in UK secure datacentres. Our MS SharePoint system includes threat detection, phishing and social engineering mitigation.

If you have signed up for our newsletter, billing, parent communication app, your information will be stored within a third-party childcare management software system.

If you book a holiday club with us, the booking is processed within a third-party booking management software system.

If you would like to be removed from our systems and service, please contact our central support team. Please note for some of our services we may not be able to continue providing you with childcare services without information being retained on one of our third-party management software systems.

Our third-party management software systems are required to abide by UK Data Protection Laws and are trusted partners.

We use multi factor authentication and encryption to prevent unpermitted access to all personal data files and restrictive time zones on all devices at our settings.

We may also store manual copies of your personal information in a secure facility where access is restricted.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, or third-party site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

If you provide us with information via our website, you acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

How long we retain your data

We only retain data for as long as necessary to fulfil the purposes we collected it for. Our data retention register details each piece of data we hold, the duration and the purpose for satisfying any legal, accounting, or reporting requirements. Our retention periods become active when you are no longer engaged in services with us.

Your legal right

As an individual you have rights and can determine how your data is used. Your GDPR rights are the right to:

1. be informed - how we collect, store and process your data
2. access – how its collected, processed, stored and what data exists and for what purpose
3. correction – to have incorrect or incomplete data corrected
4. erasure – to have personal data permanently deleted
5. restriction of processing – block or suppress personal data being used or processed.
6. data portability – move, copy, or transfer personal data
7. object to processing – object to data being processed without explicit consent
8. not be subject to automated decision making – demand human intervention as opposed to decisions made solely by algorithm

As noted, you have the legal right to ask the right to erasure (right to be forgotten) and can do so at any time by contacting us, however please note if you do, we will no longer be able to provide services to you. If, however there is any safeguarding issues, or safeguarding allegations, we are legally obliged to keep your data indefinitely.

Changes to our Policy

This policy was last updated on the 01/02/2022. Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Contact

Enquiries, comments and requests regarding this privacy policy, or the handling of your personal data, are welcomed and should be submitted here.